Kim is a professor and practitioner with expertise in applying human-centered systems design to healthcare’s frontline problems. She directs the Equitable Healthcare Lab at the Institute of Design, which develops strategies and services for inclusive healthcare delivery. Design methods are particularly relevant to healthcare, where interventions and services must be aligned with human behavior to be effective, adopted, and sustainable.

Kim’s research blends Human-Centered Design and Implementation Science to create interventions that people want and will use. She has developed and piloted solutions in diverse care settings, for diverse patient populations, and for a broad number of health conditions including sickle cell, asthma, COPD, and high-risk pregnancy. Current NIH-funded projects apply HCD methods to improve clinician uptake of COPD interventions at sites across the US, and build a new hybrid approach to foundational research that merges HCD and Implementation Science methods.

Kim is also an experienced writer and strategist with twenty years in innovation consulting. Her book, Communicating the New: Methods to Shape and Accelerate Innovation, describes communication methods that help teams create and diffuse critical knowledge inside organizations.